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Refund and Returns Policy

Last Updated: 26 December 2025

1. STRICT NO-RETURNS POLICY AminoPept LTD sells specialised research chemicals and laboratory reagents that are temperature-sensitive and subject to strict storage requirements.

In accordance with Section 7 of our Terms and Conditions, and the exemptions under Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we operate a strict no-returns policy for change-of-mind or exchanges. All sales are final once dispatched.

  • Perishable Goods: Our products are liable to deteriorate or expire rapidly if the cold chain is broken.
  • Health Protection and Hygiene: Products are sealed for safety and integrity. Once a product has left our facilities, we cannot verify its condition or accept returns.

2. DAMAGES, DEFECTS, AND INCORRECT ITEMS We guarantee that products meet stated specifications and are of high quality at the time of dispatch. If your order arrives damaged, defective, or incorrect:

  1. Notify Us: Contact [email protected] within 48 hours of delivery with your Order Number.
  2. Provide Evidence: Include clear, high-quality photos of the product, packaging, and any damage.
  3. Resolution: Upon verification, we will arrange a free replacement (preferred) or, if unavailable, a full refund to your original payment method within 14 days.

3. CANCELLATIONS

  • Before Dispatch: Contact us immediately. If the order has not been processed or handed to the carrier, we will cancel and issue a full refund.
  • After Dispatch: Once a tracking number is generated, cancellations, recalls, or refunds are not possible.
  • For Safety Violations: If we cancel your order due to suspected misuse or violation of our Research Use Only policy (Section 14 of Terms, e.g., inquiries about human/animal usage or dosage), we will issue a full refund, but you may be permanently banned from future purchases.

4. LOST OR NON-DELIVERED PARCELS If your parcel has not arrived within the expected timeframe:

  • UK/EU Orders: Allow up to 10 working days from dispatch date.
  • International Orders: Allow up to 25 working days from dispatch date.

After this period, if the carrier confirms the parcel as lost, we will arrange a free replacement or full refund at our discretion.